The following provisions set out the terms and conditions of products offered by the CARAN SARL company on its website, accessible to the following adress : http://www.caran-paris.com
Any order for a product offered for sale on the website caran-paris.com constitutes acceptance of these terms and conditions of sale.
We invite you to read the following clauses.
ARTICLE 1 – Objet
This contract determines the rights and obligations of the company CARAN SARL and Client in connection with the sale of the goods offered through the website http://www.caran-paris.com/.
The terms and conditions constitute the entire rights and obligations of the parties, no other condition can integrate with them. It is not possible to buy a property in the caran-paris.com website without accepting these terms and conditions of sale.
caran-paris.com reserves the right to modify these terms and conditions at any time.
ARTICLE 2 – Identification of the company
CARAN SARL company with capital of 12,000 euros.
Head office : 6 allée de la capitainerie des chasses, 94800 VILLEJUIF, France
R.C.S. Nanterre 801 653 221
VAT number : FR905801653221
Customer service can be reached at +33(0)7 54 52 81 65 and can also be contacted by email via the contact form.
ARTICLE 3 – Characteristics of goods and services offered
The CARAN SARL company inform the client of all the essential characteristics of the goods offered.
Overall, these characteristics include the dimensions, weights, quantities, colors, components of the goods offered. These features appear to support the photograph illustrating the offer. The consumer acknowledges that the photograph of the product shown on the website is indicative only.
The products presented on the site comply with French legislation and standards applicable in France. Unless otherwise indicated, the offer of CARAN SARL is not limited geographically.
The product offering is valid as long as they are displayed to the customer on the website caran-paris.
The customer is aware that the property will be delivered by mail.
ARTICLE 4 – Contractual conditions
Orders on the website caran-paris.com are conducted in English and euro.
The steps required to order on the site are detailed on the caran-paris.com website. It is necessary to create an account to be able to order on the website caran-paris.com.
Once the products selected , the customer has the option to confirm the order, change the contents of the basket before confirming the order. The personal information required (name, surname, email address, billing address, shipping address, mode and payment details) are requested from the customer before final validation of the order. The CARAN SARL company can not be held responsible for errors seizures of this information from the customer, nor any errors or delays in the delivery.
Telecommunication cost to access the caran-paris.com website is borne by the customer. Similarly, call customer service costs are borne by the customer.
ARTICLE 5 – Prices of goods and services offered
All prices are in euro and inclusive of all taxes including VAT but excluding shipping costs.
Shipping fees are indicated on the consultation page of the basket, on the selection page of the delivery date and finally, before confirming the order to make payment.
Sale prices can be modified by caran-paris.com at any time but we are committed to applying the current rates that were displayed at the time of your order.
ARTICLE 6 – Conclusion of the contract online
A command can be performed either on the website caran-paris.com or by phone at +33(0)7 54 52 81 65.
The electronic contract will be established after double validation by customer :
When the customer wants, he can record his command by performing a click on the button "Place Order" on the shopping cart page consultation.
The order will then be validated by the customer with a new click on the button "Confirm Order" on the checkout page.
To ensure the client\'s will, the company CARAN SARL undertakes to confirm orders by email. On this confirmation included mention of ordered, its price, method of payment and its terms of delivery by e-mail no later than upon delivery.
In addition to the acceptance of the contents of the order, this validation implies acceptance of the present general conditions of sale.
ARTICLE 7 – Payment
To pay the order, the customer has the choice of the following payment options :
by credit or debit card (Visa, Eurocard/Mastercard, American Express)
or French paycheck
For payment by credit card, the debit is made in the validation of the order on condition of obtaining prior permission to debit your account from the competent payment centers, otherwise the order could not be taken into account.
The payment order may be revoked in case of fraudulent use of the card in accordance with the agreement between the customer and the bank.
Online payment by credit card is done in a secure environment via the security system "Secure Socket Layer" which allows for encrypting your banking information when transmitted over the network.
In the case of payment by check, electronic contract will be concluded upon receipt of the check. Therefore, the order will be shipped after receiving and cashing the check. For this reason, all delivery options (including the choice of the delivery schedule niche) are not available as part of a payment by check. Finally, the client has a period of seven (7) days to send by mail the check, the order is automatically canceled if payment is not received and that this period is exceeded.
In the case of payment by bank transfer, electronic contract will be concluded upon receipt of the correct amount to our bank account. Therefore, the order will be shipped after receipt of the exact amount to our bank account. For this reason, all delivery options (including the choice of the delivery schedule niche) are not available as part of a payment by bank transfer. Finally, the client has a period of seven (7) days to make a bank transfer, the order is automatically canceled if payment is not received and that this period is exceeded.
The customer certifies having the necessary permissions to make the payment he chooses.
8 – Right and withdrawal period
caran-paris.com agrees that any customer who is not satisfied with the products ordered on the website can exercise the right of withdrawal in the best conditions.
The article L. 121-20 of the Consumer Code provides that the period of the legal right of withdrawal is seven (7) days from the receipt of the product. As a commercial, the withdrawal period for goods and services for sale on the website caran-paris.com expanded to fifteen (15) days after receipt by the customer ordered goods or performing the service.
The customer returning the product within that period has the right to ask for an exchange or a refund of the product price ordered as well as the refund of the expenses of delivery go. The shipping costs for returned products are borne by the customer.
The products must be returned in perfect condition for resale in their original state (packaging, accessories, manuals ...), duly sealed.
The right of withdrawal cannot be exercised for fresh produce (forwarding difficulties, risks of damage and rapid expiration).
ARTICLE 9 – Repayment Terms
Upon exercise of the right of withdrawal, the CARAN SARL company will reimburse the customer the amount paid at no cost within a maximum period of 30 days.
Note that the client can also choose to change the product.
ARTICLE 10 – Delivery
General rules :
caran-paris.com undertakes to deliver the products ordered within 30 days from the command.
If a product is unavailable or out of stock, the customer will be informed immediately and may cancel the order. He may then request a replacement product or refund.
The products are delivered to the address specified by the customer on the order form.
Invoices will be sent by email to the email address specified by the customer when creating the account or when placing the order.
Any complaint must be sent to the address indicated in section 2. The client will check the general appearance of the packaging of the product delivered; in case of damage, he undertakes to report on the order. In addition, he will inform the CARAN SARL company within 3 days by phone at +33(0)7 54 52 81 65. In case of non-compliance of the goods supplied, the CARAN SARL company will exchange the product or refund the customer.
caran-paris.com puts everything in place to fulfill orders for delivery dates requested by the customer when placing the order. Once an order is placed by the customer and payment has been authorized, the order is shipped the same day if the order is performed before 11 am and the day following the confirmation of the order after 11am. The selection of the desired delivery date by the customer is an indication which has no contractual value.
Shipping Rates :
caran-paris.com applies a digressive fee based on the amount of the order before shipping.
When using discount coupons, the amount of the order before discount and before shipping, which is used to define the amount of postage.
It is for the recipient to check the status of the package in the presence of the delivery person or carrier. Any anomaly during reception should be reported to firstname.lastname@example.org within 48 h in order to initiate a procedure for reimbursement from the carrier.
For all packages shipped outside the customs territory of the European Community, customs documents summarize the total value of the contents of your order and item descriptions.
Customs or import taxes are due as soon as the package reaches its destination country. Any additional fees due for clearance of packages upon delivery are borne by the customer.
ARTICLE 11 – Personal information
For the success of the order, the collected personal data will be processed by computer, the client acknowledges having knowledge.
As such, the information may be disclosed for the business partners of the company for the sole purpose of honoring the order and delivery of products.
This data processing has been declared to CNIL bearing the following number : 1801587.
Under no circumstances will caran-paris.com disclose the personal information of its customers to third parties for commercial purposes.
The customer has a right of access and correction with respect to any information contained on him in the CARAN SARL company\'s files.
ARTICLE 12 – Applicable law
The parties agree that these terms and conditions are subject to the application of French law.
ARTICLE 13 – Dispute resolution
In the event of a dispute arising from this contractual relationship, the parties agree before any legal action to seek an amicable solution.
Any dispute concerning the interpretation or execution of these general conditions of sale will be in default of agreement, be brought before the competent courts.
ARTICLE 14 – Force Majeure
The parties can not be held accountable or have failed to meet their contractual obligations when the respective obligations defaulting originates from force majeure.
Are considered as force majeure, strikes, civil or foreign war, riots, acts of terrorism, total or partial destruction of facilities and production or other facilities, manufacturing incidents, disruptions in transport, supply difficulties, customs measures of any nature or origin whatsoever, or any other unforeseen event preventing or delaying totally or partially the obligations of caran-paris.com.
Initially, the force majeure event, discussed above, suspend the execution of the contract; if the force majeure event lasts more than one (1) month, the customer would have the option to terminate the current command and it would then process a refund under the conditions set out in Article 9 of the present conditions Terms of sale.
ARTICLE 15 – Partial invalidity
If one or more provisions of these terms of sale were deemed illegal or invalid, such invalidity would not entail the nullity of the other provisions of these conditions shall remain in full force and effect.
ARTICLE 16 – Proof
These order confirmations will be archived at the center of the CARAN SARL company and will be considered as proof of the nature of the agreement and the date within the meaning of the Act of 2000/03/13.